TinVIA Technology always ensures to bring customers the best quality products with full warranty. However, for some reason, if you find that TinVIA Technology’s product is not fully suitable for you, you can return the product to TinVIA Technology.

Easy 30-Day Return Policy

You may return the product to TinVIA Technology within 30 calendar days to return an item from the date you received it, subject to the conditions and exclusions below. For convenience, you may initiate a return or exchange online, by phone or Live Chat.

There is one thing you should remember: If your original item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total.

Please let us know why you are not satisfied with the returned product, we will serve you better. If you still need to buy computer products, come to TinVIA Technology right away. TinVIA Technology always tries its best to bring satisfaction to customers.

Return Address:
Attn: Return Department
TinVIA Technology
227 NE Loop 820, STE 161
Hurst, TX 76053-7335

Eligibility Conditions

Please read the conditions below carefully. If all conditions are not met, TinVIA reserves the right to refuse the return or to charge a minimum 20% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code), and must include all packing material, blank warranty cards, manuals, accompanying free items, and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. TinVIA can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Non-Returnable Items Including:

• • Opened computers and computer software — original packaging cannot be unsealed
  • Opened TVs, combos and monitors 37″ and larger — original packaging cannot be unsealed
  • Electronic software downloads
  • Any computers built or modified by TinVIA to customer specifications
  • Select special-order merchandise, or any item indicated on the website as non-returnable
  • Underwater equipment that has been submerged

Defective or Damaged Items

Defective items may be repaired, exchanged, or refunded at our discretion for the same model or manufacturer’s equivalent model.

Exchanges

Please allow 5-7 business days for mail-in exchanges to be processed.

All refunds will be based on your original payment method 

• • If a credit card was used as payment, the credit card must be present at the time of return. Credit card refunds may take up to 5 business days to process the refund.
  • If a debit card was used as payment, that debit card will need to be present at the time of the return.
  • Check refunds may take up to 14 business days

Limited Liability

You should check carefully before returning the product to TinVIA Technology. TinVIA is not responsible for personal data or items left in returned merchandise. TinVIA is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. 

We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

Please note: any electronics containing user profile data must be either factory reset or password unlocked before sending back to TinVIA for return.